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MESSAGE TO UECC MEMBERS & INTERESTED PARTIES

Dear Members:

With this e-letter, we are kicking off a new effort to reach out to all who access this website and who receive our services both through the Coalition and through Energy Rated Homes of Utah. Simply stated it is entitled “The Executive Officer’s Quarterly Status Report.” This Report (found on our News Page: (http://utahenergy.org/uecc-erhu/news-press-releases/) will go beyond our quarterly e-newsletter, and focus on why what’s happening inside the UECC that may be important to our members and others. At the present time this is a work in progress. Each issue will cover these two categories: “State of the Organization,” & “The Road Ahead.” Our goal is to help everyone better understand what the UECC is doing and why we are doing it. Our fast-changing world has affected—and will certainly continue to affect—the UECC. In particular, I see our organization being impacted by the following realities:

• Altered fundamentals of the national and global economy
• Rapid evolution of the Internet and the way information is delivered
• Increased competition
• Changing market and customer demands
• Emerging issues relating to energy efficiency and green building

Sometimes, change takes the form of new opportunities; sometimes it appears as new threats or challenges. At all times, however, the UECC must constantly evolve in order to thrive. My primary responsibility as the Executive Officer for the Coalition is to ensure that as the UECC strives to grow and adapt to the world around us, we remain a strong and healthy organization that can fulfill our mission of working to empower people to take increased control of their comfort, costs, and consumption of energy, as well as serving the needs of our diverse membership. My hope is that this new Quarterly Status Report will help you better understand how the actions we take further those goals.

A few months ago, we began a comprehensive review of all our activities and programs. We came away with some very interesting results. We found out that we had spread ourselves quite thin in trying to address everything energy related. That was a recipe for a deterioration of our overall service and quality of our work. It was abundantly clear that we needed to focus on our strengths and to rebuild the confidence and quality of service that our partners, members, and customers have come to expect from us. This review has given us some excellent results that are helpful and can guide us as we plan for the future. This newly revamped, updated (and hopefully easier to navigate) website is just one of the changes that are taking place at the Coalition.

Non-profit service organizations around the country are being challenged on how to both remain relevant to the next generation of members, and to retain existing members even as budgets and technology require new approaches. While I like to think that the UECC appears to be doing well in the overall area of customer satisfaction, I know that we can (and we will) strive to do even better. Keeping in touch, staying accessible and communicating the right kind of information is more important than ever. I look forward to your feedback.

—David A. Wilson  (3.12.2010)            david@utahenergy.org